Shipping Policy

Yeast Chess HK Limited ships clothing orders to the delivery address supplied at checkout. Every order is packed and dispatched after payment authorization is confirmed. An order submitted with an incomplete or inaccurate delivery address remains on hold until the customer provides corrected details to [email protected]. Address corrections submitted after dispatch cannot be applied to the active shipment.

Order Processing

Order processing starts on the business day that payment authorization is received. A standard handling period applies to every order before dispatch. Orders placed on weekends or public holidays begin processing on the next business day. A dispatch confirmation is sent to the email address recorded on the order at the moment the shipment leaves the fulfillment facility.

Delivery

Delivery timelines depend on the destination region and the shipping method selected at checkout. Yeast Chess HK Limited does not promise delivery on a specific calendar date. Tracking details are issued at dispatch and remain available until final delivery is recorded. The customer is responsible for receiving the shipment at the submitted address and for any duties, taxes, or customs charges levied by the destination country.

14-Day No-Reason Refund Policy

Customers may request a refund within exactly 14 days of receiving an order, without stating a reason. The 14-day period begins on the date the shipment is recorded as delivered by the carrier. The refund request must be submitted to [email protected] before the 14-day period closes. Requests received after the close of the 14-day period are rejected, and the returned items are sent back to the customer.

Return Conditions

Returned items must be unused, unworn, unwashed, and undamaged. Original tags, labels, and packaging must accompany every returned item. Items that do not meet these requirements are rejected. Rejected items are returned to the customer at the customer’s expense. The customer is advised to record the condition of the items before shipping them back to Yeast Chess HK Limited.

Return Shipping Costs

The buyer completely bears the return shipping costs. Yeast Chess HK Limited does not reimburse return postage, courier charges, insurance, or customs fees connected to a returned shipment. Return shipping costs are never deducted from the refund amount because those costs are never paid by Yeast Chess HK Limited. Shipments returned without sufficient postage are refused.

Step-by-Step Return Process

Step 1: Email the refund request to [email protected] within exactly 14 days of receiving the order. Include the order number, the item names, and the reason for the return.

Step 2: Wait for written return authorization from Yeast Chess HK Limited. Returns sent without authorization are refused.

Step 3: Pack the items in the original packaging with all tags and labels attached.

Step 4: Ship the package to the return address stated in the authorization message.

Step 5: Send the tracking number and the carrier name to [email protected] after dispatch.

Step 6: Wait for inspection. Inspection is completed after the package reaches the return address.

Return Shipping Details

The recipient must be Yeast Chess HK Limited, the contact phone is +852 6036 5253, and the specific return address is SHOP 48, 1/F, BLOCK 11, CITY GARDEN SHOPPING CENTRE 233 ELECTRIC ROAD NORTH POINT HONG KONG ISLAND HONG KONG. Write the order number on the outside of the package. Returns delivered to any address other than the one stated above are not processed.

Refund Processing Time

Refund arrival time is at least 14 days. The 14-day minimum begins on the date the returned package is received at the return address and passes inspection. Refunds are issued to the original payment method. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. Customers in those regions receive the refund within the longer period allowed by local law. Processing times applied by the customer’s own financial institution are outside the control of Yeast Chess HK Limited.

Damaged or Defective Items

Claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the delivery date recorded by the carrier. A claim must include the order number, photographs of the damage, and a description of the defect. Claims submitted after the 7-day period are not accepted, and this 7-day limit matches the claim period stated in the Terms of Service. Customers are advised to inspect all items immediately after delivery.

Cancellations

Order cancellation requests are accepted before dispatch. Once a shipment leaves the fulfillment facility, a cancellation request is converted into a return request, and the return conditions in this document apply.

Contact Information

Questions about shipping, returns, or refunds are answered by Yeast Chess HK Limited at [email protected] and +852 6036 5253. The complete policy is published at sbmsbasictee.com.